City of Poulsbo, Washington
 
Finance Department > E-Gov Help

How can I find my account information if I do not have a copy of my bill?

 


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What are the rules for creating a login?
In order to create a login and activate your account you will need to have a copy of your bill.  Please see below for a detailed guide to activate your account.
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How do you access your account online after you have activated you account?

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What do you do if you forget your password?


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Can you call the City and get support?

Yes. Please call the Finance Department at (360) 394-9881 if you need assistance.
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What type of on-line payments do you accept?

To pay your Utility Bill online, connect through this link only:   

 

To pay another city bill, such as miscellaneous bills, dumpster bills, HDPA fees, connect through this link:

How soon does the payment reflect on my account?

The payment will show on your account as a pending payment immediately after payment is made.

If payment is made before 2 p.m., your payment will post to your account the next business day.

If payment is made after 2 p.m., your payment will post 2 business days after payment is made.
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Can I make changes to my account using E-Gov?

No.  If you need to make changes to your account please call Utility Billing at (360) 394-9724.

 

Can I make a payment on a Utility Account even if I am not listed on the bill?

Yes.  To make a payment to a Utility Account where your name is not listed on the account, access through this link:   City of Poulsbo - Other City Payment.  Select "Property Managed - Utility Billing" from the Payment Type drop down box.  You will need to have the Utility Account Number available to make the payment.

 


City of Poulsbo Quick Links

• Finance Main Page
• Budgeting Division
• Accounting Division
• Utility Billing
• E-Gov Help (NEW)
• Finance Department Forms
• Frequently Asked Questions
• Finance Department Contacts
• How to Read Your Bill

 

 




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City Hall
200 NE Moe Street
Hours:  M-F 8:00 AM - 4:30 PM
Phone: (360) 779-3901
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