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Finance Department > E-Gov Help

How can I find my account information if I do not have a copy of my bill?



What are the rules for creating a login?

In order to create a login and activate your account you will need to have a copy of your bill.  Please see below for a detailed guide to activate your account.

How do you access your account online after you have activated you account?
What do you do if you forget your password?
Can you call the City and get support?
Yes. Please call the Finance Department at (360) 394-9881 if you need assistance.
What type of online payments do you accept?

To pay your Utility Bill online, connect through this link only:

To pay another city bill, such as miscellaneous bills, dumpster bills, HDPA fees, connect through this link:

How soon does the payment reflect on my account?
  • The payment will show on your account as a pending payment immediately after payment is made.
  • If payment is made before 2 p.m., your payment will post to your account the next business day.
  • If payment is made after 2 p.m., your payment will post 2 business days after payment is made.
Can I make changes to my account using E-Gov?

No. If you need to make changes to your account please call Utility Billing at (360) 394-9724.

Can I make a payment on a Utility Account even if I am not listed on the bill?

Yes. To make a payment to a Utility Account where your name is not listed on the account, access through this link:   City of Poulsbo – Other City Payment.  Select “Property Managed – Utility Billing” from the Payment Type drop down box.  You will need to have the Utility Account Number available to make the payment.