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Finance Department > Online Portal Help

How can I find my account information if I do not have a copy of my bill?



What are the rules for creating a login?
In order to create a login and activate your account you will need to have a copy of your bill.  Please see below for a detailed guide to activate your account.

How do I access my account online after I have activated my account?
What do I do if I forget my password?
Can I call the City and get support?
Yes. Please call the Finance Department at (360) 394-9881 if you need assistance.
What type of online payments do you accept?

To pay a City bill electronically, click here. 


How soon does the payment reflect on my account?
  • The payment will show on your account as a pending payment immediately after payment is made.
  • If payment is made before 2 p.m., your payment will post to your account the next business day.
  • If payment is made after 2 p.m., your payment will post 2 business days after payment is made.
Can I make changes to my account using ONLINE PORTAL?
No. If you need to make changes to your account please call Utility Billing at (360) 394-9724.
Can I make a payment on a Utility Account even if I am not listed on the bill?
Yes. To make a payment to a Utility Account where your name is not listed on the account:

  • Access through this link:  City of Poulsbo – Other City Payment.
  • Select “Property Managed – Utility Billing” from the Payment Type drop down box.
  • You will need to have the Utility Account Number available to make the payment.