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Finance Department > Utility Billing

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Billing Notice

With more residents staying at home and an unusually warm Spring thus far please remember, for residential accounts, “seasonal averaging” of the sewer portion of your utility bill does not commence until your June billing cycle; your June bill consist of water usage beginning mid-May. Please keep in mind all usage prior to this will not be averaged and your sewer will be billed under the winter rate structure. For water saving tips visit the City website at opens in a new windowwww.cityofpoulsbo.com/public-works and select “Tips for Saving Water” under the Water section of the Quick Links.

The City of Poulsbo services water, sewer, solid waste (garbage) and storm drainage within the city limits. Rates are comprised of fixed charges and commodity charges. It is important to note that rates will fluctuate, particularly in the summer months, due to increased outdoor water use. If you need to begin a service or have recently moved into the City, please call the Finance Department at (360) 394-9881. Listed below is information about rates, billing, policies and other services such as dumpsters and irrigation.

 

ATTENTION – TEMPORARY BILLING CHANGE

Due to the continued worldwide spread of COVID -19 and following the recommendations by Governor Inslee the City of Poulsbo has made the following decisions regarding City Utility Accounts.

Utility Services are an essential tool in sustaining and protecting the health and welfare of our people and businesses as a critical part of the overall response to the COVID-19 pandemic. Services will continue to be billed and accrued at current rates; however the City will not shut off utility services due to non-payment and late payment penalties will not be assessed for the months of March, April and May.

We do encourage regular payment of monthly charges as the balances will continue to accrue.  City Hall will be closed to counter services beginning Monday, March 23, 2020 but is still open for phone calls and processing of payments.  There are several options to make payments on your account. Electronic payments in the form of debit/credit cards and electronic checks can be made by phone and on-line.

  • On-line at CityofPoulsbo.com
  • Two outside payment drop boxes located at City Hall; a drive-up box located on 3rd Avenue or a walk-up box located at the top of the stairs outside the main entrance off Moe Street. These boxes are checked daily for payments.
  • By telephone 360-394-9881 (the $3.00 convenience fee is being waived through April 30, 2020)
  • Mail to: City of Poulsbo, 200 NE Moe Street, Poulsbo, WA 98370
  • Call to set up automatic withdrawal, however this does take some processing time.

We are sorry for the inconvenience this may cause but thank you for your help to limit the possible exposure to the virus.  Your health and the health of all our citizens and staff is our top priority.

Residential Water Rates

Monthly rates for residences with a 3/4″ meter are as follows:

Base rate per unit: $15.92 (inside city limits)
  $23.88 (outside city limits)

Plus: Commodity charge of:

Winter rate: November to May

(inside city limits) $2.23 per 100 cubic feet (outside city limits) $2.83 per 100 cubic feet

Summer rate: June to October

(inside city limits) 001-1000 cu ft* $2.23 per 100 cubic feet 1001 & Over cu ft $3.48 per 100 cubic feet (outside city limits) $4.14 per 100 cubic feet * cu ft = cubic feet; 100 cubic feet = 748.5 gallons

Reduced Rates:

The City does have a program for reduced water/sewer rates for “Low Income Senior Citizens and/or Disabled Citizens.” If you think you may qualify, please contact Utility Billing at (360) 394-9724.

Residential Wastewater (Sewer) Rates

Poulsbo’s sewage is pumped under Liberty Bay to the Kitsap County Treatment Plant at Brownsville. Monthly rates are as follows:

Base rate per unit: $55.72 (inside city limits)
  $83.12 (outside city limits)

Base charge includes 400 cubic feet of water flow Plus:

Winter rate: November to May

(inside city limits) $7.30 per 100 cubic feet of water flow over the base (outside city limits) $10.89 per 100 cubic feet of water flow over the base

Summer rate: June to October

Rates are the same per 100 cubic feet as winter with the cubic feet calculated on the average water flow of the previous seven months. See “Seasonal Averaging” below. NOTE: Sewer Penalty A monthly penalty charge of $48.51 shall be assessed to properties: • located within 200 feet of the City sewer system; and • not connected to the system • Fee may be waived if septic meets State Health Requirements

Seasonal Averaging

The sewer (wastewater) portion of your utility bill is based on the amount of gallons of metered water used. However, for all residential accounts the City takes into consideration that in the summer months there could be additional irrigation that won’t flow into the City’s sewer system. This consideration is called “seasonal averaging”. It works in the following way: The City takes the winter season’s (November to May) monthly average of water usage and this “seasonal averaging” is used to calculate the sewer portion of your bill from June to October each year. Please remember that you are still billed for all actual water usage.

Stormwater

(inside city limits only) The city maintains an extensive storm drain system. The maintenance cost for this system is shared by each City residence and business. For residential accounts, the monthly rate is $18.50 per month.

Vacation Rates

If your property is connected to the City’s water system, you may elect to have the Public Works Department lock off your meter while your home is temporarily vacant. The Water, Sewer and Garbage charges will be suspended. Monthly charges will continue for Storm Water Service. There is a $40 turn on/off fee.  The form for Suspension Request for Utility Services is located on the opens in a new windowFinance Forms and Resources Page.

Commercial/Multi-Family Rates

Click here for a copy of the opens in a new windowBrochure – Commercial_Multi Family Rate 2020

Commercial Water

Base Rate per unit for commercial accounts:

Meter Size Monthly Charge
3/4-inch $16.96
1-inch $38.07
1 1/2-inch $72.90
2-inch $115.50
3-inch $235.94
4-inch

$363.44

6-inch $714.69
8-inch $1,137.85

Plus: Consumption rate of:

Winter rate: November to May

$1.87 per 100 cubic feet

Summer rate: June to October

$2.83 per 100 cubic feet

Multi-Family Water
Meter Size Monthly Charge
3/4-inch $16.35
1-inch $36.57
1 ½-inch $69.89
2-inch $110.71
3-inch $226.43
4-inch $348.50
6-inch $685.88
8-inch $1,090.16

Plus: Consumption rate of:

Winter rate: November to May

$1.87 per 100 cubic feet

Summer rate: June to October

$2.83 per 100 cubic feet

Commercial Stormwater (inside city limits only)

(inside city limits only) The City maintains an extensive storm drain system. The maintenance costs for this system are shared by each City residence and business. The monthly rate is $18.50 per each impervious surface unit (ISU). 3,000 square feet of an impervious area shall be equal to one impervious surface unit.

Commercial Wastewater (Sewer)

Poulsbo does not operate a sewage treatment plant. Sewage is pumped under Liberty Bay to the treatment plant at Brownsville, which is operated by Kitsap County. Base Rate per unit for commercial accounts:

Meter Size Monthly Charge
3/4-inch $58.98
1-inch $89.68
1 ½-inch $139.97
2-inch $202.27
3-inch $384.86
4-inch $570.852
6-inch $1,083.21
8-inch $1,696.80

Plus: Consumption rate of: $8.12 per 100 cu ft of water more than 400 cu ft. Base charge shall include 400 cubic feet of consumption. NOTE: Sewer Penalty Failure to physically hook up to the city sewer system when service is within two hundred feet of the property line and when service is available to the owner shall result in a monthly charge of $48.51.

Bulk Transport

The bulk transport rate is established as $277.60 per 1000 gallons. Call opens in a new windowPublic Works for Details.

Customer Billing

Charges for all services are billed to the property owner at the end of each month of service. The property owner may request the billing be mailed in care of a tenant by completing a Utility Billing Authorization Form.  You will find this form on the opens in a new windowFinance Forms and Resources Page.

Solid Waste/Dumpster Rates (Residential and Commercial)

Solid Waste Rates

(inside city limits only) The City operates its own garbage service and provides customers a can based on their service choice; either 64 gallon, 32 gallon or 20 gallon can size service.

  • Can must be curbside by 7:00 am
  • Maximum weight of 65 lbs
  • Garbage should be tied off inside can
Monthly rates based on CAN size:
 
64 Gallon Size
32 Gallon Size
20 Gallon Size
 
 
$44.84
$26.34
$22.92
 
 
     
 
 
     
 

Each additional can requested by resident will be charged at the single can rate shown above. If you occasionally have extra garbage, prepaid tags can be purchased at City Hall or online for $9.65, one tag per can, box or bag. For online purchases, please print and attached your receipt to the can, box, or bag. Untagged extra garbage will not be collected. GARBAGE IS PICKED UP WEEKLY, INCLUDING HOLIDAYS

For more information, opens in a new windowclick here to be directed to Public Works – Solid Waste.

Dumpster Service

You may choose to apply for regular dumpster service for your solid waste. For more information, opens in a new windowclick here to be directed to Public Works – Solid Waste.

Commercial Recycling

Bainbridge Island Disposal provides a recycling program directly to our commercial customers. Call them direct for questions regarding business needs. (800) 531-1918.

Temporary Dumpsters
Neighborhood Residential Cleanup Program

The neighborhood cleanup program is designed to allow the Citizens of Poulsbo, on an annual basis to remove unwanted debris and waste from their properties in order to improve the public health and safety of the community, and to improve the aesthetics and quality of life enjoyed by the community and its citizens. The City of Poulsbo neighborhood cleanup program is available and limited to those residential customers receiving utility service from the City of Poulsbo’s Solid waste Utility. opens in a new windowNeighborhood Residential Cleanup Program Application (PDF).

Irrigation Rates

Click here for a copy of the opens in a new windowBrochure – Irrigation Rate 2020

Irrigation Accounts
Meter Size Monthly Charge
3/4-inch $13.20
1-inch $28.70
1 1/2-inch $62.21
2-inch $85.51
3-inch $175.99
4-inch $269.67
6-inch $528.25
8-inch $837.97

Plus: Consumption rate of:

Winter rate: November to May

$1.87 per 100 cubic feet

Summer rate: June to October

$2.83 per 100 cubic feet 100 cubic feet = 748.5 gallons

Irrigation During Fall & Winter Months

Customers with irrigation accounts may choose to lock off irrigation meters after the summer months. There is a $40.00 lock off/on fee. All irrigation services require a double check valve backflow preventer to protect public health. The valve requires an annual inspection. Please contact opens in a new windowPublic Works for more information.

Low-Income Senior and Low-Income Disabled Rates

Senior and disabled citizens may be eligible to receive a reduction of their water and sewer rates if they meet established income requirements. Download the opens in a new windowApplication for Senior/Disabled Citizen Rate Discount or contact Utility Billing at (360) 394-9724 for more information.

Pay Your Bill

Bill Payment Options

Utility Accounts are billed monthly and are due on the 20th day of every month.

In Person: You may pay in person at Poulsbo City Hall with the 3rd Floor Cashier during City Hall Hours: Monday – Friday (8:00am – 4:30pm) excluding holidays

Drop Box: You may drop off your payment either in the drive-up drop box located on 3rd Avenue or the walk-up drop box located at the top of the stairs just outside of the main entrance to City Hall located off of Moe Street. These boxes are checked daily for payments.

Phone: You may call directly to the Finance Department at (360) 394-9881 during City Hall Hours: Monday – Friday (8:00am – 4:30pm) excluding holidays **Note there is a $3.00 processing fee for any payments processed over the phone

Online: You may make your payment on-line by accessing this link: City of Poulsbo Online Utility Bill Payment

Mail: You may mail your payment to: City of Poulsbo – Cashier 200 NE Moe St Poulsbo, WA 98370

Automatic Withdrawal: You may sign up to have your payment automatically deducted from your bank account every month. Follow this link for more information:  opens in a new windowAutomatic Utility Bill Payments